How much is shipping?
We have a flat rate of $6 for shipping anywhere within New Zealand. Any purchase of $150 or more receives free shipping to any NZ address.
How long will my order take to arrive?
Once payment has cleared we endeavour to dispatch orders within 1-2 business days. We use Courier Post for all orders, their target for deliver is as follows:
Overnight: Once picked up by the courier, Delivery target is next working day for business and residential addresses.
Rural: Once picked up by the courier Delivery can add 2-3 days to the standard targeted delivery times listed.
Delivery time-frames are targeted, not guaranteed.
All orders are dispatched with Signature Required delivery.
Due to the holidays, there may be delays in delivery time. We will be shipping orders over the holidays every business day except public holidays.
Do I Have To Sign To Receive my Order?
Havana House requires a signature to deliver your order, so please make sure you are sending your order to an address where someone will be there to sign for it within working hours. If no one is there to sign for your item then the courier service will leave a calling card with their contact details so that you can arrange to collect your parcel at a time that suits you.
Do You Deliver To International Addresses?
Delivery is within NZ only.
Incorrect Or Missing Items
If you receive your order and find we’ve sent the wrong thing or something is missing please Contact Us
Do You Ship To PO Box Addresses?
Yes, we can offer delivery to PO Boxes in NZ.
Can I Track My Order?
All of our orders are tracked. As soon as your order is dispatched, you will be sent an email to confirm that it’s on its way. You can track your order using the tracking number and link in the dispatch confirmation email that we will send to the email address you entered on your order.
Public Holidays And Weekends
We do not dispatch on Public Holidays and weekends. Any order placed on a Public Holiday or weekend will be processed for dispatch on the following business day.
Our distribution center is based in Auckland and therefore we recognize Auckland Anniversary Day as a Public Holiday.